Small Commercial Lines CSR
Job Title: Small Commercial Lines Customer Service Representative
Location: Northville, MI (100% Onsite)
Employment Type: Full-time
Salary: $50,000 - $72,000 (Based on Experience & Qualifications) + Bonus
About Tropolis
Tropolis is a technology-enabled independent insurance brokerage dedicated to insuring tomorrow together. We are a fast-growing and exciting agency that leverages data, technology, and a community-driven approach to deliver exceptional service to our clients.
Position Overview
We are seeking a Small Commercial Lines Customer Service Representative (CSR-3) to join our team in Northville, Michigan. This in-office, full-time role provides essential support to our commercial lines team, ensuring a seamless client experience through outstanding customer service, policy management, and administrative assistance. The ideal candidate is detail-oriented, highly organized, and committed to delivering excellent client service in a fast-paced environment.
Key Responsibilities
- Assist clients with policy questions, endorsements, certificates of insurance, and billing inquiries.
- Support account managers and producers in servicing a book of small commercial accounts.
- Process policy changes, renewals, and cancellations accurately and efficiently.
- Communicate with insurance carriers regarding policy updates and coverage options.
- Maintain accurate client records and documentation in the agency management system.
- Provide prompt, professional customer service through phone and email interactions.
- Assist with quoting and marketing efforts for new and renewal business.
- Ensure compliance with company policies, procedures, and industry regulations.
Qualifications
- Minimum of 4 years of experience in commercial lines insurance customer service (agency experience preferred).
- Proficiency in Applied Epic is required.
- Active Property & Casualty (P&C) insurance license is required.
- Strong attention to detail and ability to manage multiple tasks effectively.
- Excellent communication and problem-solving skills.
Compensation & Benefits
At Tropolis, we prioritize our employees' well-being and financial security. Our comprehensive benefits package includes:
- $50,000 - $72,000, based on experience and qualifications
- Health, dental, and vision insurance for employees and their families
- Short-term and long-term disability insurance for financial protection
- 401(k) with employer matching to invest in your future
- Flexible time off (FTO) to take the time you need
- Employee ownership through the Tropolis Purpose Plan, giving every employee a stake in our collective success
How to apply
If you are a customer-focused insurance professional with Applied Epic expertise, an active P&C license, and experience in small commercial lines, we encourage you to apply!
Interested candidates are encouraged to submit their resume and cover letter to careers@tropolis.com. Please include “CSR-3 Application” in the subject line with your name.
Tropolis is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
GROW PERSONALLY AND PROFESSIONALLY
Working for Tropolis means being part of creating a dynamic, passionate, and fast-growing work environment that puts you first.